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NextSteps – 1

Student Tuition & Tech Support

Here to help you succeed

After Office Hours Support

Find answers to frequently asked questions about tuition, payments, technology and more by clicking on the FAQ tabs below. If you can’t find what you’re looking for, check MyACE Portal or the . You can also feel free to email Student Services at [email protected] and we’ll get back to you as soon as we can.

Student Services Hours

Monday-Thursday
8:00 a.m. – 9:00 p.m. ET

Friday
8:00 a.m. – 7:00 p.m. ET

Saturday (the week before term starts and the week of term starts)
10:00 a.m. – 2:00 p.m. ET

Sunday (the week before term starts and the week of term starts)
3:00 p.m. – 7:00 p.m. ET

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Payment Options

If you have questions about your payment options, how to pay your tuition and when tuition is due please refer to the information below. Please refer to this document to explain how to make your tuition payment.

Pay in Full

Make one payment covering the entire program cost and fees. Please to learn how you pay your tuition bill using Pay Now or Pay Later with PayPal.

Pay by Course

You can pay for your program before each course begins, which is every six weeks for most programs. Please to learn how you pay your tuition bill using Pay Now or Pay Later with PayPal.

Pay Monthly

You can pay for your program on a monthly basis by applying for the payment plan in the MyACE Portal.

Tuition FAQ’s

Below, find frequently asked questions and answers about tuition. If you need additional help after reviewing this information, please reach out to Student Services using one of the methods provided below.

Tuition & Library/Tech Fee Structure

Paying Lender Deposits

Who is My Loan Servicer?

Grants & Scholarships

Refund Policy

Reinstatement Fee

Tuition Increases

Additional Fees

Financial Responsibility Agreement

Title IV Federal Funding

In-School Deferment of Prior Federal Loans

Technical Support FAQ’s

Discover answers to frequently asked questions about college hardware and software technology below. For more details regarding creating assignment products, conducting research, and improving productivity, visit our in the Canvas Student Commons.

General Tech Support FAQ

How do I get technical support?

Where do I log in?

Where can I pay tuition and manage my profile?

How do I reset my MyACE Portal password?

What type of device should I use?

Download the ACE Mobile App

How do I clear my browser cache and cookies?

What are the technology requirements to be successful?

How do I turn off my browser pop-up blockers?

Canvas Support FAQ

How do I access my courses?

When will my course open?

How do I use Kaltura in Canvas?

Where can I get Canvas Technical Support?

Reset Canvas/Microsoft 365 password

Microsoft 365 Support FAQ

How to Setup Microsoft 365 Account

Updating your phone number and email in Microsoft 365

Switching between Microsoft Outlook accounts.

How long will I have access to my ACE email and 365 after graduation?

Missing ACE email address

Reset Canvas/Microsoft 365 password

Microsoft 365 Authenticating Issue after Phone Number Change

International travel and Canvas access

Error downloading Microsoft Suite programs

Library Support

Library Hours and Contact Information

 are available 24/7. Librarians are available to help between 9:00 am-5:30 pm Eastern time Monday-Friday and can be reached via chat, email, or text. 

If we do not respond immediately, we may be helping another student. We will reply within 24 hours of receiving your message, not including weekends and holidays.

Contact the Library

  • Email us at
  • with an ACE Librarian
  • Text us at (317) 671-8578

Library FAQ

Where can I find Library technical support?

Contact Student Services

If you need additional assistance regarding any of the above topics please contact Student Support Services during the office hours listed above.

Email

Please email us at [email protected] and we will respond as soon as possible during normal hours.

Phone

To reach Student Support by phone call 1-800-280-0307 and please leave a detailed message.

Chat

For more urgent matters please use the web chat by clicking the icon in the lower right portion of your screen.

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