Student Tuition & Tech Support
Here to help you succeed
Toggle Navigation
Payment Information & Options
If you have questions about your payment options, how to pay your tuition and when tuition is due please refer to the information below. Please refer to this document to explain how to make your tuition payment.
Bursar Office Hours Support
For questions about billing information and payment processing, the Bursar鈥檚 Office is readily available to ACE students by phone (800-280-0307) , option 3, or聽email us at [email protected].
Pay in Full
Make one payment covering the entire program cost and fees. Please view our payment options to learn how to pay your tuition bill using Pay Now or Pay Later with PayPal.
Pay by Course
You can pay for your program before each course begins, which is every six weeks for most programs. Please view our payment options to learn how to pay your tuition bill using Pay Now or Pay Later with PayPal.
Pay Monthly
You can pay for your program on a monthly basis by applying for the payment plan in the MyACE Portal.
Tuition Information & FAQ’s
Bursar Office Hours Support
For questions about billing information and payment processing, the Bursar鈥檚 Office is readily available to ACE students by phone (800-280-0307) , option 3, or聽email us at [email protected].
Below, find frequently asked questions and answers about tuition. If you need additional help after reviewing this information, please reach out to Student Services using one of the methods provided below.
Tuition & Library/Tech Fee Structure
Who is My Loan Servicer?
Refund Policy
Tuition Increases
Financial Responsibility Agreement
In-School Deferment of Prior Federal Loans
Paying Lender Deposits
Grants & Scholarships
Reinstatement Fee
Additional Fees
Title IV Federal Funding
Technical Support
Discover answers to frequently asked questions about college hardware and software technology below. For more details regarding creating assignment products, conducting research, and improving productivity, visit our in the Canvas Student Commons.
Technical Support Information
Find answers to frequently asked questions below. If you can’t find what you’re looking for, check MyACE Portal or the . You can also feel free to email Student Services at [email protected] and we’ll get back to you as soon as we can.
General Tech Support FAQ
How do I get technical support?
Where can I pay tuition and manage my profile?
What type of device should I use?
How do I turn off my browser pop-up blockers?
What are the technology requirements to be successful?
Where do I log in?
How do I reset my MyACE Portal password?
Download the ACE Mobile App
How do I clear my browser cache and cookies?
Contact Student Services
If you need additional assistance regarding any of the above topics please contact Student Support Services during the office hours listed above.
Canvas Support
Canvas Support Information
Find answers to frequently asked questions below. If you can’t find what you’re looking for, check MyACE Portal or the . You can also feel free to email Student Services at [email protected] and we’ll get back to you as soon as we can.
How do I access my courses?
How do I use Kaltura in Canvas?
Reset Canvas/Microsoft 365 password
When will my course open?
Where can I get Canvas Technical Support?
Contact Student Services
If you need additional assistance regarding any of the above topics please contact Student Support Services during the office hours listed above.
Microsoft 365 Support
Microsoft Support Information
Find answers to frequently asked questions below. If you can’t find what you’re looking for, check MyACE Portal or the . You can also feel free to email Student Services at [email protected] and we’ll get back to you as soon as we can.
How to Setup Microsoft 365 Account
Switching between Microsoft Outlook accounts.
Missing ACE email address
Microsoft 365 Authenticating Issue after Phone Number Change
Error downloading Microsoft Suite programs
Updating your phone number and email in Microsoft 365
How long will I have access to my ACE email and 365 after graduation?
Reset Canvas/Microsoft 365 password
International travel and Canvas access
Contact Student Services
If you need additional assistance regarding any of the above topics please contact Student Support Services during the office hours listed above.
Library Support
Library Hours and Contact Information
are available 24/7. Librarians are available to help between 9:00 am-5:30 pm Eastern time Monday-Friday and can be reached via chat, email, or text.
If we do not respond immediately, we may be helping another student. We will reply within 24 hours of receiving your message, not including weekends and holidays.
Library FAQ
Where can I find Library technical support?
Contact Student Services
If you need additional assistance regarding any of the above topics please contact Student Support Services during the office hours listed above.