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Student Tuition & Tech Support

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Payment Information & Options

If you have questions about your payment options, how to pay your tuition and when tuition is due please refer to the information below. Please refer to this document to explain how to make your tuition payment.

Bursar Office Hours Support

For questions about billing information and payment processing, the Bursar鈥檚 Office is readily available to ACE students by phone (800-280-0307) , option 3, or聽email us at [email protected].

Bursar Office Hours

Monday-Friday
8:00 a.m. – 6:00 p.m. ET

Pay in Full

Make one payment covering the entire program cost and fees. Please view our payment options to learn how to pay your tuition bill using Pay Now or Pay Later with PayPal.

Pay by Course

You can pay for your program before each course begins, which is every six weeks for most programs. Please view our payment options to learn how to pay your tuition bill using Pay Now or Pay Later with PayPal.

Pay Monthly

You can pay for your program on a monthly basis by applying for the payment plan in the MyACE Portal.

Tuition Information & FAQ’s

Bursar Office Hours Support

For questions about billing information and payment processing, the Bursar鈥檚 Office is readily available to ACE students by phone (800-280-0307) , option 3, or聽email us at [email protected].

Bursar Office Hours

Monday-Friday
8:00 a.m. – 6:00 p.m. ET


Below, find frequently asked questions and answers about tuition. If you need additional help after reviewing this information, please reach out to Student Services using one of the methods provided below.

Tuition & Library/Tech Fee Structure

Who is My Loan Servicer?

Refund Policy

Tuition Increases

Financial Responsibility Agreement

In-School Deferment of Prior Federal Loans

Paying Lender Deposits

Grants & Scholarships

Reinstatement Fee

Additional Fees

Title IV Federal Funding

Technical Support

Discover answers to frequently asked questions about college hardware and software technology below. For more details regarding creating assignment products, conducting research, and improving productivity, visit our in the Canvas Student Commons.

Technical Support Information

Find answers to frequently asked questions below. If you can’t find what you’re looking for, check MyACE Portal or the . You can also feel free to email Student Services at [email protected] and we’ll get back to you as soon as we can.

Student Services Hours

Monday-Thursday
8:00 a.m. – 9:00 p.m. ET

Friday
8:00 a.m. – 7:00 p.m. ET

Saturday (the week before term starts and the week of term starts)
10:00 a.m. – 2:00 p.m. ET

Sunday (the week before term starts and the week of term starts)
3:00 p.m. – 7:00 p.m. ET

General Tech Support FAQ

How do I get technical support?

Where can I pay tuition and manage my profile?

What type of device should I use?

How do I turn off my browser pop-up blockers?

What are the technology requirements to be successful?

Where do I log in?

How do I reset my MyACE Portal password?

Download the ACE Mobile App

How do I clear my browser cache and cookies?

Contact Student Services

If you need additional assistance regarding any of the above topics please contact Student Support Services during the office hours listed above.

Email

Please email us at [email protected] and we will respond as soon as possible during normal hours.

Phone

To reach Student Support by phone call 1-800-280-0307, option 2, and please leave a detailed message.

Chat

For more urgent matters please use the web chat by clicking the icon in the lower right portion of your screen.

Canvas Support

Canvas Support Information

Find answers to frequently asked questions below. If you can’t find what you’re looking for, check MyACE Portal or the . You can also feel free to email Student Services at [email protected] and we’ll get back to you as soon as we can.

Student Services Hours

Monday-Thursday
8:00 a.m. – 9:00 p.m. ET

Friday
8:00 a.m. – 7:00 p.m. ET

Saturday (the week before term starts and the week of term starts)
10:00 a.m. – 2:00 p.m. ET

Sunday (the week before term starts and the week of term starts)
3:00 p.m. – 7:00 p.m. ET

How do I access my courses?

How do I use Kaltura in Canvas?

Reset Canvas/Microsoft 365 password

When will my course open?

Where can I get Canvas Technical Support?

Contact Student Services

If you need additional assistance regarding any of the above topics please contact Student Support Services during the office hours listed above.

Email

Please email us at [email protected] and we will respond as soon as possible during normal hours.

Phone

To reach Student Support by phone call 1-800-280-0307, option 2, and please leave a detailed message.

Chat

For more urgent matters please use the web chat by clicking the icon in the lower right portion of your screen.

Microsoft 365 Support

Microsoft Support Information

Find answers to frequently asked questions below. If you can’t find what you’re looking for, check MyACE Portal or the . You can also feel free to email Student Services at [email protected] and we’ll get back to you as soon as we can.

Student Services Hours

Monday-Thursday
8:00 a.m. – 9:00 p.m. ET

Friday
8:00 a.m. – 7:00 p.m. ET

Saturday (the week before term starts and the week of term starts)
10:00 a.m. – 2:00 p.m. ET

Sunday (the week before term starts and the week of term starts)
3:00 p.m. – 7:00 p.m. ET

How to Setup Microsoft 365 Account

Switching between Microsoft Outlook accounts.

Missing ACE email address

Microsoft 365 Authenticating Issue after Phone Number Change

Error downloading Microsoft Suite programs

Updating your phone number and email in Microsoft 365

How long will I have access to my ACE email and 365 after graduation?

Reset Canvas/Microsoft 365 password

International travel and Canvas access

Contact Student Services

If you need additional assistance regarding any of the above topics please contact Student Support Services during the office hours listed above.

Email

Please email us at [email protected] and we will respond as soon as possible during normal hours.

Phone

To reach Student Support by phone call 1-800-280-0307, option 2, and please leave a detailed message.

Chat

For more urgent matters please use the web chat by clicking the icon in the lower right portion of your screen.

Library Support

Library Hours and Contact Information

 are available 24/7. Librarians are available to help between 9:00 am-5:30 pm Eastern time Monday-Friday and can be reached via chat, email, or text. 

If we do not respond immediately, we may be helping another student. We will reply within 24 hours of receiving your message, not including weekends and holidays.

Contact the Library

  • Email us at
  • with an ACE Librarian
  • Text us at (317) 671-8578

Library FAQ

Where can I find Library technical support?

Contact Student Services

If you need additional assistance regarding any of the above topics please contact Student Support Services during the office hours listed above.

Email

Please email us at [email protected] and we will respond as soon as possible during normal hours.

Phone

To reach Student Support by phone call 1-800-280-0307, option 2, and please leave a detailed message.

Chat

For more urgent matters please use the web chat by clicking the icon in the lower right portion of your screen.

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